TEMPORARY CHANGE IN POSTAGE TERMS.
Because of the on-going effects of the Covid-19 pandemic, in-transit shipping times to all destinations are subject to delay, particularly, but not exclusively, to USA, New Zealand, Australia and Italy.
As a result, please allow 6 weeks from date of shipping for your order to arrive. We can not dispatch any replacement orders until 6 weeks from shipping date has passed.
PLEASE NOTE - there are some countries to which we have to send with a Tracked and Signed For service and for these destinations, the postage is higher.
VAT will not be charged on orders placed from and delivered to outside the EU.
Please note, the customer is responsible for paying local taxes. Gripping Beast always records the true value on Customs and International Shipping Documentation as it is a legal and insurance requirement.
Postage & Packaging (P&P) Information:
Postage is calculated based upon which region of the world you are in and will be added after checkout and before the payment gateway. Please make sure that you have the correct country on your address. If your orders has an incorrect country for the delivery address selected, we will contact you and let you know how much extra postage is required before shipping can take place.
We are trialling a new Postage Pricing System!
Until further notice, we are trialling a new way of charging postage. This replaces the old system - we have left the old information on this page, crossed-out, in case we decide to switch back at the end of the trial.
Until further notice, all orders to anywhere worldwide (except for those countries where we have to use a tracked service) to the value of £50 or over, will be POST FREE!
UK orders under £50 will be charged a flat rate of £5.00
European orders up to the value of £25 will be charged a flat rate of £5.00.
European orders from £25 to just under £50 will be charged at a flat rate of £7.50.
Orders to the Rest of the World will be charged £5 for orders under £25. For orders over £25 up to just under £50 will be charged a flat rate of £10
Orders to USA FROM 26th JULY 2020:
As you may already be aware, on the 1st July 2020, the USPS will be charging the Royal Mail 100% more for ‘last mile delivery’. Furthermore, since COVID-19, there has been a five-fold increase in conveyancing costs for couriers to the USA. These costs are now being passed on to us and as a result we can no longer maintain our current postage cost structure for US customers. With regret, on 26th July, we will be introducing a new structure for US sales with higher charges.
Orders up to £25 - £7.50 postage & packaging Orders from £25 up to £50 - £15 postage & packaging Orders from £50 up to £100 - £25 postage and packaging Orders £100 and over - FREE postage Please note, we may have to adjust these rates upwards if further costs are passed on to us by the postal and courier services.
Orders to those countries where we send only via a Tracked service will be charged a flat rate of £15 for orders up to £50. Orders of £50 or over will be charged a flat rate of £25.
Postage is worked out as a percentage of your order. For most orders this is remarkably accurate although items such as books almost always cost more to post than the website charges. Occasionally, if there are many lighter items in your order such as transfers, the postage charged by the website might be more than the value of the stamp. Please remember that P&P does include an element to cover the packaging - good quality boxes are suprisingly expensive!
NB Occasionally we may charge a Delivery Surcharge on items where their value is considerably less than their weight would suggest. This is particularly applicable to books. You will see this surcharge on your Cart before you check-out. We only apply a surcharge where we really have to and try our best to avoid doing so.
Minimum P&P Charge:
There is a minimum P&P charge of £3.00. Please note this is a minimum, not an additional charge.
UK - 10%.
Europe - 20%.
ROW - 25%
Orders over 2kg:
Orders over 2kg in weight will be sent via couriers (usually UPS). Please ensure that your details are correct in your account and the phone number is a daytime contact number since the couriers won't take a parcel without one.
If your order goes via a courier, we will check the actual cost of the courier service against the amount you were charged by the website. As courier charges for parcels over 2kg are suprisingly good, this can often mean that you will recieve a refund of the difference.
If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card. This will allow you to telephone them to arrange a re-delivery or alternatively you can collect it from your local sorting office.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order.
Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
Paypal & Credit Card Payments accepted:
Please note that Credit or Debit Cards CAN be used to pay for your order. Please proceed to Paypal where you will be given the option to EITHER pay using your Paypal account, (or to sign up if you would like one), OR to pay using your Credit/Debit Card. If you select this option, Paypal acts like any other payment gateway and you can pay securely using your card.
We also accept payment by Sterling £ bank transfer. Please email us and we will provide you our account details!
Returns and Refunds:
If you are not happy with your order, please return it to us in the condition we sent it to you for a full refund.
Please understand that we try and dispatch orders as fast as possible, usually within two working days, but if we have to order something in or at busy times such as after Black Friday or after a public holiday, things may take a little longer for us to dispatch and we appreciate your patience under these circumstances.
Please allow 28 days for delivery.
Please also note that we have no control over postal services and that their delivery times may vary.
Our dispatch system will send an automated email to the address on your account when the parcel leaves the building.