Payment Information:

VAT will not be charged on orders placed from and delivered to outside the EU.

Please note, the customer is responsible for paying local taxes. Gripping Beast always records the true value on Customs and International Shipping Documentation as it is a legal and insurance requirement.

Postage & Packaging (P&P) Information:

Postage is calculated based upon which region of the world you are in and will be added after checkout and before the payment gateway. Please make sure that you have the correct country on your address. If your orders has an incorrect country for the delivery address selected, we will contact you and let you know how much extra postage is required before shipping can take place.

Postage is worked out as a percentage of your order. For most orders this is remarkably accurate although items such as books almost always cost more to post than the website charges. Occasionally, if there are many lighter items in your order such as transfers, the postage charged by the website might be more than the value of the stamp. Please remember that P&P does include an element to cover the packaging - good quality boxes are suprisingly expensive!

 

 

NB Occasionally we may charge a Delivery Surcharge on items where their value is considerably less than their weight would suggest. This is particularly applicable to books. You will see this surcharge on your Cart before you check-out. We only apply a surcharge where we really have to and try our best to avoid doing so.


Minimum P&P Charge:

There is a minimum P&P charge of £3.00. Please note this is a minimum, not an additional charge.

Charge Band:

UK - 10%.
Europe - 20%.
ROW - 25%

Orders over 2kg:

Orders over 2kg in weight will be sent via couriers (usually UPS). Please ensure that your details are correct in your account and the phone number is a daytime contact number since the couriers won't take a parcel without one.

If your order goes via a courier, we will check the actual cost of the courier service against the amount you were charged by the website. As courier charges for parcels over 2kg are suprisingly good, this can often mean that you will recieve a refund of the difference.

Missed delivery:

If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card.  This will allow you to telephone them to arrange a re-delivery or alternatively you can collect it from your local sorting office.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order.

Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

Paypal & Credit Card Payments accepted:

Please note that Credit or Debit Cards CAN be used to pay for your order. Please proceed to Paypal where you will be given the option to EITHER pay using your Paypal account, (or to sign up if you would like one), OR to pay using your Credit/Debit Card. If you select this option, Paypal acts like any other payment gateway and you can pay securely using your card.

Bank Transfer:

We also accept payment by Sterling £ bank transfer. Please email us and we will provide you our account details!

Returns and Refunds:

If you are not happy with your order, please return it to us in the condition we sent it to you for a full refund.

Delivery Times:

Please understand that we try and dispatch orders as fast as possible, usually within two working days, but if we have to order something in or at busy times such as after Black Friday or after a public holiday, things may take a little longer for us to dispatch and we appreciate your patience under these circumstances. Please allow 28 days for delivery.
Please also note that we have no control over postal services and that their delivery times may vary.

Our dispatch system will send an automated email to the address on your account when the parcel leaves the building.