We operate the IOSS system for sales to our EU customers.
This means you will be charged the correct VAT rate for your country when you order from us, and we will pay the VAT to your customs authorities on your behalf. This means that your parcel will be shipped straight to your door without being delayed by the import process, and no irritating “administration fees” will be added. Orders must be 150euros or under to qualify. Please note, the exchange rate can vary so keep your orders a little bit below 150euros. Our system works out IOSS at time of purchase so you can see if you come under 150euro for the total order easily by looking to see if you have paid VAT. For a parcel to go under the IOSS system, your order needs to have been charged VAT at time of purchase - hope this makes sense. Any questions, please ask!
TIP - if your exceeds the IOSS threshold by some way, it can be cheaper for you to place two smaller order that qualify for IOSS....
Delivery Costs:
UK
Non-Tracked: £5
For TRACKED services, orders up to £50 will be charged £10. Orders £50 and over will be charged £15. The service used will either be Royal Mail Tracked or a courier, depending upon the weight of the order.
Europe
Non-Tracked: £6
For TRACKED services, orders up to £25 will be charged £17.50. For order over £25 up to £50, the charge is £20. For orders over £50, a tracked service costs £25.
USA and Canada
Non-Tracked: £7.50
For a TRACKED service, orders up to £25 are charged £17.50. Orders over £25 up to £50 are charged £25. Orders over £50 are charged £30
Australia & New Zealand
All parcels are sent using a TRACKED service:
Orders up to £25 cost £15. Orders Over £25 are charged £30.
Rest of World
All parcels are sent using a TRACKED service.
Orders up to £50 are charged £40. Orders over £50 up to £100 are charged £45. Orders over £100 are £50
Delivery Times:
Please allow 28 days for delivery.
VAT and Customs Charges Information:
Customers from outside the UK are not charged VAT by us and are responsible for paying any applicable VAT, import duties and brokerage charges upon delivery in their respective countries.
Some Canadian orders may show customs fees as "COD" but we will never use COD (cash on delivery) ourselves, the courier is paying the taxes on your behalf before passing the items to Canada Post, the COD you pay is a reimbursement, to the courier, of what they paid at customs. We do not receive any of that money.
Missed delivery:
Please note that for items that were undelivered through fault of the consumer (such as non-payment of VAT and charges) and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
Returns and Refunds:
If you are not happy with your order for any reason, please return it to us at your expense and in the condition we sent it to you, Once we receive the returned items, we will refund for the cost of goods. Postage charges can not be refunded.