AN IMPORTANT MESSAGE ABOUT POSTAGE:
Because of the on-going effects of the Covid-19 pandemic AND NOW BREXIT, in-transit shipping times to all destinations are subject to delay, particularly, but not exclusively, to USA, Europe (particularly Netherlands), New Zealand, and Australia.
As a result, please allow 12 weeks from date of shipping for your order to arrive. We can not dispatch any replacement orders until 8 weeks from shipping date has passed. If this is unacceptable, please do not place an order.
PLEASE NOTE - there are some countries to which we have to send with a Tracked and Signed For service and for these destinations, the postage is higher. While Covid restrictions are in place at the Post Office, we will only be posting these parcels once a week, on a Thursday. If this is unacceptable, please do not place your order.
Post-Brexit, VAT will not be charged on orders placed from and delivered to outside the UK. Customers are responsible for paying VAT at their local rate. Please note, certain changes are coming into effect on 1st July 2021 to do with VAT on orders to EU - we, like everyone we have spoken to, are struggling to get to terms with these changes and their ramifications. When we do, shipping terms to EU will undoubtable change again!
Please note, the customer is responsible for paying local taxes. Gripping Beast always records the true value on Customs and International Shipping Documentation as it is a legal and insurance requirement.
Postage & Packaging (P&P) Information:
Postage is calculated based upon which region of the world you are in and will be added after checkout and before the payment gateway. Please make sure that you have the correct country on your address. If your orders has an incorrect country for the delivery address selected, we will contact you and let you know how much extra postage is required before shipping can take place.
For the Standard, non-tracked service with the Royal Mail, UK orders under £50 will be charged a flat rate of £5.00 Orders £50 and over are post free.
For TRACKED services, orders under £50 will be charge £10. Orders £50 and over will be charged £15. The service used will either be Royal Mail Tracked or a courier, depending upon the weight of the order.
For Standard, non-tracked Airmail service with the Royal Mail, European orders up to the value of £25 will be charged a flat rate of £5.00. Orders from £25 to just under £50 will be charged at a flat rate of £7.50. Orders £50 and over are post free.
For TRACKED services, orders under £25 will be charged £17.50. For order from £25 to under £50, the charge is £20. For orders £50 and over, a tracked service costs £25.
Please note, for the time being, all order to the Netherlands have to go using a Tracked service.
For Standard, non-tracked service, USA orders under £25 are charged £7.50. Orders from £25 up to £50 are charged £15. Orders from £50 to just under £100 are charged £25. Orders over £100 are post free.
For a Tracked service to USA, orders under £25 are charged £17.50. Orders from £25 to just under £50 are charged £25. Orders £50 and over are charged £30
Australia & New Zealand
For Standard, non-tracked service, orders under £25 are charged £10. Orders from £25 up to £50 are charged £20. Orders from £50 to £100 are charged £30. Orders over £100 are free postage.
For Tracked service, orders under £50 are charged £30. Orders £50 and over are charged £40.
For Standard, non-tracked service, orders under £25 are charged £5. Orders £25 up to £50 are charged £10. Orders over £50 are post free.
For Tracked services, orders under £25 are charged £17.50. For orders £25 up to £50, the charge is £25. Orders from £50 are charged £30.
If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card. This will allow you to telephone them to arrange a re-delivery or alternatively you can collect it from your local sorting office.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order.
Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
Paypal & Credit Card Payments accepted:
Please note that Credit or Debit Cards CAN be used to pay for your order. Please proceed to Paypal where you will be given the option to EITHER pay using your Paypal account, (or to sign up if you would like one), OR to pay using your Credit/Debit Card. If you select this option, Paypal acts like any other payment gateway and you can pay securely using your card.
Returns and Refunds:
If you are not happy with your order, please return it to us at your expenseand in the condition we sent it to you, Once we recieve the returned items, we will refund for the cost of goods. Postage charges can not be refunded..
Please understand that we try and dispatch orders as fast as possible, usually within two working days, but if we have to order something in or at busy times such as after Black Friday or after a public holiday, things may take a little longer for us to dispatch and we appreciate your patience under these circumstances.
Please allow 28 days for delivery.
Please also note that we have no control over postal services and that their delivery times may vary.
Our dispatch system will send an automated email to the address on your account when the parcel leaves the building.