Please note - there are reported delays in Customs clearance in Spain and Italy. Also, the continued row between the Republic of Ireland and the UK about customs labelling has seen almost all parcels we send to Eire being returned to us. The only way we can get them through consistently is to use Royal Mail's International Tracked services, so, until things calm down, ALL parcels to Eire will have to go EU Tracked.


Payment Information:
VAT will not be charged on orders placed from and delivered to outside the UK. Customers are responsible for paying VAT at their local rate. Please note, the customer is responsible for paying local taxes and any handling charges. Gripping Beast always records the true value on Customs and International Shipping Documentation as it is a legal and insurance requirement.

Delivery Times and Notifications:
We dispatch orders as fast as possible, usually within five working days if the items are in stock, but if we have to order something in or have to cast the codes or at busy times such as after Black Friday or after a public holiday, things may take a little longer for us to dispatch and we appreciate your patience under these circumstances.

Please also note that we have no control over postal services and that their delivery times may vary.


Postage & Packaging (P&P) Charges:
Postage is calculated based upon which region of the world you are in and will be added after checkout and before the payment gateway. Please make sure that you have the correct country on your address. If your orders has an incorrect country for the delivery address selected, we will contact you and let you know how much extra postage is required before shipping can take place.

NB If you want a tracking number, use the Tracked Delivery option at Checkout! You won't get one if you don't! That may seem obvious but many people ask! Also, please remember  that there are many reasons (usually to do with Customs and Handling Charges) why some customers do NOT want their parcel to go by courier so unless you choose Tracked, we won't send it tracked (unless it weighs over 2kg when we don't have a choice - they always go tracked).

UK
A flat rate of £5 is applied to all orders.
For TRACKED services, orders up to £50 will be charge £10. Orders £50 and over will be charged £15. The service used will either be Royal Mail Tracked or a courier, depending upon the weight of the order. 

Europe
A flat rate of £5 is applied to all orders.
For TRACKED services, orders up to £25 will be charged £17.50. For order over £25 up to £50, the charge is £20. For orders over £50, a tracked service costs £25.

USA and Canada
A flat rate of £7.50 will be applied to all orders.
For a TRACKED service to USA, orders up to £25 are charged £17.50. Orders over £25 up to £50 are charged £25. Orders over £50 are charged £30

Australia & New Zealand
All parcels sent using a TRACKED service:
Orders up to £25 cost £15. Orders Over £25 up to £80 cost £35. Orders over £80 cost £40.

RoW
All parcels are sent using a TRACKED services. 
Orders up to £50 are charged £40. Orders over £50 up to £100 are charged £45. Orders over £100 are £50


Missed delivery:
If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card.  This will allow you to telephone them to arrange a re-delivery or alternatively you can collect it from your local sorting office.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order.

Please note that for items that were undelivered through fault of the consumer (such as non-payment of VAT and charges) and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.


Returns and Refunds:
If you are not happy with your order for any reason, please return it to us at your expense and in the condition we sent it to you, Once we receive the returned items, we will refund for the cost of goods. Postage charges can not be refunded..

Delivery Times, Notifications and Things to Consider:
Your order may need casting - Please remember, our ranges are HUGE!!! We cannot possibly keep everything in stock so your order may need casting and this can delay departure. Just to give you an idea of how HUGE, there are over 1000 codes in the French Napoleonic range alone!!!

If you want a tracking number - Please use the Tracked Delivery option at Checkout! You won't get one if you don't! That may seem obvious but many people ask! Also, please remember  that there are many reasons (usually to do with Customs and Handling Charges) why some customers do NOT want their parcel to go by courier so unless you choose Tracked, we won't send it tracked (unless it weighs over 2kg when we don't have a choice - they always go tracked).

Please understand that we dispatch orders as fast as possible, but if we have to order something in or at busy times such as after Black Friday or after a public holiday, things may take a little longer for us to dispatch and we appreciate your patience under these circumstances.

Please also note that we have no control over postal services and that their delivery times may vary.


Our dispatch system will send an automated email to the address on your account when the parcel leaves the building. If you do not receive an automated email when you place your order, please check the email address associated with your account.
Also, and this happens a lot, our emails seem to get stuck in Junk filters very easily! Please check your Junk folder!